Cancellation, Refunds or Returns
Suppleyes Returns Policy
At Suppleyes, we want you to love every product you receive. We understand that sometimes things don’t go quite as planned — and we’re here to help make returns as smooth as possible.
Changed Your Mind?
No problem!
If you decide a product isn’t quite right, you can return it within 14 days of delivery as long as:
* It’s unused, unopened, and in its original packaging
* You can provide your order number or invoice
A restocking fee applies to all change-of-mind returns — this helps cover the cost of processing and handling your return.
The restocking fee is the greater of $10 or 15% of the product’s sale price.
Return freight and shipping costs are the responsibility of the customer.
Received the Wrong or a Faulty Item?
We’re so sorry about that!
If your order arrives damaged, faulty, or incorrect, please contact our friendly team within 5 days of receiving your delivery. We’ll quickly arrange a replacement, credit, or refund.
To speed things up, please include:
* Your order number
* A detailed description of the issue
* Photos showing the problem (if applicable)
Items We Can’t Accept for Return
For health and safety reasons, we can’t accept returns on:
* Cleaning chemicals or liquids
* PPE items (like gloves, masks, or aprons)
* First aid, sanitary, or hygiene products
* Custom or special-order items
How to Return an Item
* Get in touch with us at info@suppleyes.com.au to request a return.
* We’ll provide a Return Authorisation Number and instructions.
* Pack your items securely and send them back using a trackable service.
Returns sent without prior approval may not be accepted.
Refunds
Once we receive and inspect your return, we’ll process your refund via your original payment method.
Please allow up to 10 business days for processing.
Need Help?
Our team is always happy to help with returns or product queries.
Contact us at info@suppleyes.com.au or call (07) 55 94 94 52, and we’ll make sure everything is taken care of promptly.
