Terms and Conditions:
Welcome to Suppleyes. These Terms and Conditions ("Terms") govern your use of our website and services and apply to all purchases made through www.suppleyes.com.au (the “Site”). By accessing or using our Site, you agree to comply with and be bound by these Terms.
1. General Information
This Site is owned and operated by [Your Company Name], an Australian business registered in [State or Territory], ABN [Your ABN]. These Terms apply to all users of the Site, including browsers, customers, vendors, and merchants.
2. Compliance with Australian Law
We comply with the Australian Consumer Law (ACL) set out in the Competition and Consumer Act 2010 (Cth). Nothing in these Terms excludes, restricts, or modifies any consumer guarantees, rights, or remedies that you may be entitled to under the ACL or any other applicable legislation.
3. Eligibility
By using our Site, you confirm that you are at least 18 years old or are accessing the Site under the supervision of a parent or legal guardian. If you are purchasing on behalf of a business or organisation, you represent that you have authority to bind that entity to these Terms.
4. Products and Pricing
All prices on the Site are displayed in Australian Dollars (AUD) and include Goods and Services Tax (GST) unless stated otherwise. Prices and availability are subject to change without notice.
We make every effort to ensure product descriptions and images are accurate. However, due to factors such as screen settings and lighting, actual products may vary slightly from images shown online.
5. Orders and Payment
Once you place an order, you will receive an email confirmation. This does not constitute acceptance of your order. We reserve the right to cancel or refuse an order at our sole discretion, including where a product is out of stock, there are pricing or description errors, or there is suspected fraudulent activity.
Payments must be made through our secure third-party payment providers. We do not store any credit card information.
6. Shipping and Delivery
We deliver Australia-wide using reliable shipping providers. Shipping costs and estimated delivery times will be provided at checkout. While we make every effort to dispatch orders promptly, we are not liable for delays caused by postal carriers, customs, or other factors beyond our control.
Risk of loss or damage passes to you upon delivery.
7. Returns and Refunds
We accept change-of-mind returns within 7 days of delivery, provided the item is:
- Unused and in original condition,
- In original packaging with tags, labels, and accessories intact, and
- Returned at the customer’s expense.
Please note: custom-made or specially ordered items are non-returnable, unless faulty or otherwise required by law.
Under the ACL, you are entitled to a refund or replacement if a product is faulty, damaged, or not as described. This includes:
- Products with major faults, or
- Products that fail to meet acceptable quality standards.
For return instructions, please contact our customer support.
8. Intellectual Property
All content on the Site, including logos, images, text, and product descriptions, is the intellectual property of Suppleyes or its licensors. You may not use, reproduce, or distribute any content without our prior written permission.
9. Limitation of Liability
To the extent permitted by law, we are not liable for any indirect, incidental, or consequential loss or damage arising out of your use of our products or services. Where liability cannot be excluded under the ACL, our liability is limited to the resupply of the goods or the cost of resupplying the goods.
10. Privacy Policy
Your privacy is important to us. We collect and manage your personal information in accordance with the Privacy Act 1988 (Cth) and our [Privacy Policy]. By using our Site, you consent to the collection, use, and disclosure of your personal information as described in that policy.
11. Changes to Terms
We reserve the right to update these Terms at any time. Any changes will be effective immediately upon posting on this page. Your continued use of the Site constitutes acceptance of the updated Terms.
12. Governing Law
These Terms are governed by the laws of Australia and the laws of the State or Territory in which we operate. Any disputes will be subject to the exclusive jurisdiction of the courts of that jurisdiction.
13. Contact Information
If you have any questions about these Terms, returns, or our policies, please contact us:
📧 Email: info@suppleyes.com.au
📍 Address: 38/8 Distribution Court, Arundel QLD 4214
📞 Phone: 07 55 94 94 52
