Cancellation & Returns

We want our customers to be completely satisfied with their purchase and where possible will consider all enquiries.  Should you have a Refund, Returns & Repair claim, please fill out our Refund, Returns & Repair Form and submit online.

The Suppleyes Refund, Return & Repair Policy applies where you make a purchase online, by phone, email, from our Mobile Showroom, or with our sales representatives.

We strongly suggest you read our Refund, Returns & Repair Policy prior to you making a purchase from Suppleyes, so you are familiar with our terms and your rights under the Australian Consumer Law.

Suppleyes carefully selects products to ensure they meet the needs of our end users. As an end user, you must determine if the product will meet the needs of the children for which it is purchased for. Requesting a return simply because you changed your mind or intended to use the product for a younger/older child that the product is appropriate for will not entitle you to a refund.  If unsure or our website does not provide age-appropriate information, please contact our customer service department and we will obtain that information for you.

Upon receiving your goods, we highly recommend that you inspect the goods immediately to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you. All claims for bonafide faulty or damaged goods MUST be lodged with our office within seven (7) days of receipt.

When making a purchase with Suppleyes, you are entitled to protection under the Australian Consumer Law. It find out more about what’s covered under the Australian Consumer Law, please head to http://consumerlaw.gov.au/

If you have any questions about this policy, please contact our Returns Department.

CANCELLATIONS

Once an order has been accepted by the Suppleyes, You can only cancel, vary or suspend the order (whether in whole or in part) upon the following conditions:

  • No cancellation, variation or suspension will be effective or recognized unless, and only to the extent, that Suppleyes agrees in writing to such cancellation, variation or suspension.
  • You agree to pay all costs, expenses and liabilities incurred by Suppleyes as a result of cancellation, variation or suspension of the order which may include, but is not limited to, a 20% restocking fee.
  • You accept a consequential delay of Your order as a result of the variation or suspension of Your order.

RETURNED GOODS

All claims for incorrectly ordered goods MUST be lodged with our office within three (3) days from delivery date. We reserve the right to reject a returns goods claim. Goods returned to our warehouse is at Your expense and a handling and restocking charge of 15% or $6.00 (whichever is the greater) applies.

PLEASE NOTE: All goods returned must be in pristine, saleable condition and accompanied by a copy of the respective invoice.

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